The legislative decree n. 185 of 22.05.99, in compliance with the directive 97/7 / CE on distance purchases, allows the consumer to withdraw from the purchase.
To exercise this right, the consumer must send, within 10 working days from receipt of goods, a registered letter with return receipt to the merchant who supplied the goods, to the address that you can find by clicking on the Contact us button in the lower menu of each page.
Within the same period of 10 working days the consumer will have to send, at his own expense, the goods he intends to return to the merchant in intact conditions.
The consumer will be reimbursed for the entire sum spent in the shortest possible time and in any case no later than 30 days from the date on which the merchant became aware of the right of withdrawal by the consumer.
The consumer can not use the right of withdrawal in case of customization of the ordered goods, pursuant to art. 5, paragraph 3, of the same law.